At Fivephase Gear, we understand that sometimes things don’t work out as planned. If you need to make a return, we strive to make the process as smooth as possible.
1. Eligibility for Returns
30-Day Window: You have 30 days from the date of delivery to request and initiate a return.
Condition: To be eligible for a return, your gear must be in brand-new, unworn, unwashed, and unused condition, with all original tags attached and in its original packaging.
Proof of Purchase: A receipt or order confirmation number is required for all returns.
2. Non-Returnable Items
Certain items cannot be returned, including:
3. How to Start a Return
Email our support team at sales@fivephasegear.com with your order number and the reason for your return.
If your return is approved, we will provide you with further instructions and the return shipping address.
Note: Items sent back to us without first requesting a return will not be accepted.
4. Shipping Costs for Returns
Customers are responsible for paying their own shipping costs for returning items unless the item arrived damaged, defective, or incorrect.
Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund (if applicable).
5. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
6. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.
